Frequently Asked Questions
We often receive questions about our products or the hobby in general. Here are some of the most common questions we get. If you cannot find an answer to your question below, do not hesitate to drop us a line from the Contact Us page.
Simply click on the question to view the answer.
Do You Have A Shop Front Or Offer A Pick Up Option?
OzArmour is a 100% online store and we are unfortunately unable to offer a pickup option at this stage.
What Payment Options Do You Provide?
For our Australian Customers:
- Credit Card (Visa, Mastercard and AMEX)
- Direct Deposit (Bank Funds Transfer)
For our International Customers
- Credit Card (Visa, Mastercard and AMEX).
Can I Fax Or Phone You My Credit Card Details for Payment?
No, we cannot accept this form of payment.
Do You Accept Direct Deposit Or Offline Payment?
We do accept bank deposit and Australia Post Money Orders as forms of payment other than PayPal.
Please note: These options are for Australian based customers only.
Can I Add Something To My Order?
Short answer - Yes.
Long Answer - Only if the order status has not been updated to 'Dispatched'. If you'd like to add anything to your order, contact us so we can check if it's still possible. If it is, we'll adjust the invoice with the extra product(s) you want, and send you advice/options on how to pay the extra amount.
Is My Personal Information Secure?
The only information collected by OzArmour is your name, email address, and your preferred billing and shipping addresses, you entered when becoming a customer with us.
We DO NOT ask for, collect or store sensitive data like Credit Card details or PayPal information on this site. Checkout is instead completed via eWAY for credit card payment, or the PayPal payment gateway.
What Do You Mean By 'Flat Rate' Shipping?
Flat Rate shipping is when a single rate (in our case $10 AUD) is charged for shipping a package, regardless of weight or size. We offer this flat rate to Australian customers for two reasons.
- The more you order, the more you save on shipping costs (within Australia of course).
- You always know how much shipping will be and wont get a fright when it comes to checkout.
Where Do You Ship From?
Our parts inventory is stored on-site north of Brisbane in Queensland Australia. This gives us greater control over the quality of the items that are dispatched to our customers, as well as estimating more accurate delivery times.
If we supply items direct from the manufacturer - it is fully disclosed on the product page, along with this symbol , and an estimated shipping time.
Do You Ship Internationally?
Yes we do.
We ship orders to all corners of the globe. If your country does not appear in the shipping options at checkout, please contact us to verify if we ship to your location.
Shipping times will vary and more information can be found on our Shipping Information Page.
Do You Offer A Repair Service?
Yes we do.
Most basic repairs are carried out in-house for quicker turnaround times. Any repair that requires specialist equipment and cannot be fixed in-house, will be sent to one of our trusted repairers.
For terms and a quote, please contact us.
Do You Accept Returns?
For more detailed information, please read our Returns Policy information.
I Feel I Need To Return An Item - What Do I Do First?
If you are thinking of returning an item, whether it be for a refund, exchange or repair, PLEASE CONTACT US FIRST. We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue, as a way to cut down on turnaround time and expense.
My Item Has Not Arrived - Where Is It?
Approximate shipping times are quoted during the checkout process - more information on shipping times can be found on our shipping information page.
Once dispatched, delays in shipping can happen for a number of reasons, all of which are completely beyond our control. Please remember that the times quoted DO NOT include possible delays like weather conditions and clearance through a local customs authority office.
Please do not hesitate to contact me if you are concerned about the whereabouts of an order.
I Placed An Order And Have Not Heard From You - What Do I Do?
Once you have successfully placed an order, you should receive the following emails from OzArmour.
- Order Placed (sent out when order has been initially placed).
- Order Dispatched (once the order has been dispatched to you)
If you have not received communication from OzArmour after placing a successful order, please check your Spam/Junk Mail folder first. If there is nothing, please drop me a line on the OzArmour Facebook Page.
Do You Price Match?
We do price match on items we have in stock.
For more details on price matching, please read our Price Matching Policy information.
Do I Have To Pay Any PayPal or Credit Card Fees At Checkout?
We do NOT charge you the PayPal transaction fee or Credit Card transaction fees.
Do You Have A Minimum Order Amount?
We currently have a small $5.00AUD minimum order amount. This ensures we cover any fees attached to processing your order (credit card, paypal etc.) as we do NOT charge our customers these fees.
What Is A Wishlist?
Much like a 'Watched Items' list on eBay, Wish Lists are collections of desired products saved by customers to their user account, allowing you a quick and easy way to access the products that interest you next time you visit.
You will need to be signed in to your account to use/access the wishlist feature.