We receive lots of questions every day about our products or the hobby in general, so check out our FAQ's and we might have an answer to yours. If not, please do not hesitate to drop me a line from the Contact Us page.
Simply click on the question to view the answer.
Do You Have A Shop Front Or Offer A Pick Up Option? ▼
No. At this stage OzArmour is 100% online and I am unfortunately unable to offer pickup.
I Placed An Order And Have Not Heard From You - What Do I Do? ▼
Once you have successfully placed an order, you should receive the following emails from OzArmour.
- Order Confirmation/Payment Processed
- Order Dispatched (once the order has been dispatched to you)
If you have not received communication from OzArmour after placing a successful order, please check your Junk Mail folder first. If there is nothing, please drop me a line on the OzArmour Facebook Page.
Are There Any RC Tank Clubs In My Area? ▼
Try the Club Locator to see if there are any clubs active in your area.
Do You Offer A Repair Service? ▼
Yes. Most repairs are carried out in-house for quicker turnaround times. Those that cannot be fixed in-house are sent to our trusted repairers.
For terms and a quote, please contact us.
Do You Ship Internationally? ▼
Yes we do.
We ship orders to all corners of the globe. If your country does not appear in the shipping options at checkout, please contact us to verify if we ship to your location.
Shipping times will vary and more information can be found on our Shipping Information Page.
Where Do You Ship From?▼
ALL of our inventory is stored on-site north of Brisbane in Queensland Australia. We DO NOT 'drop ship' from our suppliers. This gives us greater control over the quality of the items that are dispatched to our customers, as well as estimating more accurate delivery times.
Do You Accept Returns?▼
If the product is damaged for faulty on arrival we will most certainly offer a refund or replacement for that item. For more detailed information, please read our Returns Policy information.
I Feel I Need To Return An Item - What Do I Do First? ▼
If you are thinking of returning an item, whether it be for a refund, exchange or repair, PLEASE CONTACT US FIRST. We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue.
My Item Has Not Arrived - Where Is It? ▼
Approximate shipping times are quoted during the checkout process - more information on shipping times can be found on our shipping information page. Once dispatched, delays in shipping can happen for a number of reasons, all of which are completely beyond our control. Please remember that the times quoted DO NOT include possible delays like weather conditions and clearance through a local customs authority office.
Please do not hesitate to contact me if you are concerned about the whereabouts of an order.
Is My Personal Information Secure? ▼
Yes. We DO NOT ask for, collect or store sensitive data like Credit Card details or PayPal information on this site. Checkout is instead completed via the secure PayPal payment gateway.
The only information collected by OzArmour is your name, email address, and your preferred billing/shipping address.
Do You Price Match?▼
We do price match on items we stock. For more details on price matching, pleas read our Price Matching Policy information.
Do You Accept Direct Deposit Or Offline Payment? ▼
We do accept bank deposit and Australia Post Money Orders as forms of payment other than PayPal.
Please note: These options are for Australian based customers only.
Can I Fax You My Credit Card Details for Payment? ▼
No, we cannot accept this form of payment and you should never fax your full credit card information to anyone for security reasons.