AUSTRALIAN CUSTOMERS - ORDER BY 12th DECEMBER FOR DELIVERY BY XMAS

We receive lots of questions every day about our products or the hobby in general, so check out our FAQ's and we might have an answer to yours. If not, please do not hesitate to drop me a line from the Contact Us page.


Simply click on the question to view the answer.

Do You Have A Shop Front Or Offer A Pick Up Option?

OzArmour is a 100% online store and we are unfortunately unable to offer a pickup option at this stage.

What Payment Options Do You Provide?

For our Australian Customers:

  1. Credit Card (Visa, Mastercard and AMEX).
  2. PayPal
  3. Direct Deposit (Bank Funds Transfer)
  4. Postal Money Orders can be accepted - please contact us first.

For our International Customers

  1. Credit Card (Visa, Mastercard and AMEX).
  2. PayPal

Can I Fax You My Credit Card Details for Payment?

No, we cannot accept this form of payment.

Do You Accept Direct Deposit Or Offline Payment?

We do accept bank deposit and Australia Post Money Orders as forms of payment other than PayPal.

Please note: These options are for Australian based customers only.

I'm After A Part For A Specific Tank...How Do I Find It Quickly?

The quickest way to find the parts for your tank is to:

  1. Click on the 'RC TANK PARTS' button in the main menu

  2. Click on the tank you need from the 'Shop By Tank' section on the left.

You can further refine your search for parts by clicking on the subcategories in the main menu

Is My Personal Information Secure?

Yes.
We DO NOT ask for, collect or store sensitive data like Credit Card details or PayPal information on this site. Checkout is instead completed via eWAY for credit card payment, or the PayPal payment gateway.

The only information collected by OzArmour is your name, email address, and your preferred billing and shipping addresses.

Where Do You Ship From?

Our parts inventory is stored on-site north of Brisbane in Queensland Australia. This gives us greater control over the quality of the items that are dispatched to our customers, as well as estimating more accurate delivery times.

If we supply items direct from the manufacturer - it is fully disclosed on the product page, along with this symbol , and an estimated shipping time.

Do You Ship Internationally?

Yes we do.
We ship orders to all corners of the globe. If your country does not appear in the shipping options at checkout, please contact us to verify if we ship to your location.

Shipping times will vary and more information can be found on our Shipping Information Page.

Do You Offer A Repair Service?

Yes we do.

Most basic repairs are carried out in-house for quicker turnaround times. Any repair that requires specialist equipment and cannot be fixed in-house, will be sent to one of our trusted repairers.

For terms and a quote, please contact us.

Do You Accept Returns?

Of course.

For more detailed information, please read our  Returns Policy information.

I Feel I Need To Return An Item - What Do I Do First?

If you are thinking of returning an item, whether it be for a refund, exchange or repair, PLEASE CONTACT US FIRST. We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue, as a way to cut down on turnaround time and expense.

My Item Has Not Arrived - Where Is It?

Approximate shipping times are quoted during the checkout process - more information on shipping times can be found on our shipping information page.

Once dispatched, delays in shipping can happen for a number of reasons, all of which are completely beyond our control. Please remember that the times quoted DO NOT include possible delays like weather conditions and clearance through a local customs authority office.

Please do not hesitate to contact me if you are concerned about the whereabouts of an order.

I Placed An Order And Have Not Heard From You - What Do I Do?

Once you have successfully placed an order, you should receive the following emails from OzArmour.

  1. Order Placed (sent out when order has been initially placed).
  2. Order Dispatched (once the order has been dispatched to you)

If you have not received communication from OzArmour after placing a successful order, please check your Spam/Junk Mail folder first. If there is nothing, please drop me a line on the OzArmour Facebook Page.

Do You Price Match?

We do price match on items we have in stock.

For more details on price matching, please read our Price Matching Policy information.

Do You Have A Minimum Order Amount?

Yes. We currently have a small $5.00AUD minimum order amount. This ensures we cover any fees attached to processing your order (credit card, paypal etc.) as we do NOT charge our customers these fees.

What Is A Wishlist?

Much like a 'Watched Items' list on eBay, Wish Lists are collections of desired products saved by customers to their user account, allowing you a quick and easy way to access the products that interest you next time you visit.

You will need to be signed in to your account to use/access the wishlist feature.