We believe that the customer should always feel safe in the knowledge that if they receive a faulty or damaged product, they are covered. We invite you to read our returns policy below and if you have any questions, please do not hesitate to contact us.
OzArmour endeavors to package all orders in a manner that will best prevent damage to items in transit. If you believe the item you have received is damaged, faulty or incorrect in any way, please contact us within 24 hours of receiving the item.
If the item is deemed faulty, you will be required to return the item so that a replacement can be issued. The original item is to be returned at the customers expense. We will only offer a refund if we do not have a replacement item in stock for you. We may also ask for additional information to help us assess the claim (for example - pictures). If a refund is issued, it will be for the item/s price only. Please understand that we cannot refund the postage cost as this is passed onto the carrier.
Further more, please see these specific terms for returns on particular products:
ALL tanks are checked for damage and operation before dispatch, OzArmour will only replace or refund a tank that has been damaged or deemed faulty on arrival. As above, if you have received a tank that is damaged or faulty on arrival, please contact us within 24 hours.
Any issues that arise after this period will be covered by our repair policy.
Please remember, that refund or exchange will not be available if the part has been modified or damaged as a result of incorrect or 'custom' installation. Please contact us if you have any concerns regarding installation of a part BEFORE commencing installation.
All returns will need to meet the following criteria:
- The items are returned in their original packaging, and include all manuals and supplied accessories.
- The item has not been modified in any way shape or form.
- You made contact with us regarding this return within 24 hours of receiving your item.
Replacements will be issued after we have received the faulty unit. If a refund is to be issued it is usually within 48 hours of receiving the returned goods.
If you feel you may need to return an item, contact us within 24 hours of receiving the item and quote your order number for our reference.
The OzArmour Team