We receive lots of questions every day about our products or the hobby in general, so check out our FAQ's and we might have an answer to yours. If not, please do not hesitate to drop me a line from the Contact Us page.
Simply click on the question to view the answer.
Do You Have A Shop Front Or Offer A Pick Up Option? ▼
No. At this stage OzArmour is 100% online and I am unfortunately unable to offer pickup.
Do You Offer A Repair Service? ▼
Yes. We do offer a basic repair service. For terms and a quote, please contact us.
Do You Ship Internationally? ▼
Yes we do.
We ship orders to all corners of the globe. If your country does not appear in the shipping options at checkout, please contact us to verify if we ship to your location.
Shipping times will vary and more information can be found on our Shipping Information Page.
Where Do You Ship From?▼
ALL of our inventory is stored on-site north of Brisbane in Queensland Australia. We DO NOT 'drop ship' from our suppliers. This gives us greater control over the quality of the items that are dispatched to our customers, as well as estimating more accurate delivery times.
Do You Accept Returns?▼
If the product is damaged for faulty on arrival we will most certainly offer a refund or replacement for that item. For more detailed information, please read our Returns Policy information.
I Feel I Need To Return An Item - What Do I Do First?
If you are thinking of returning an item, whether it be for a refund, exchange or repair, PLEASE CONTACT US FIRST. We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue.
My Item Has Not Arrived - Where Is It? ▼
Approximate shipping times are quoted during the checkout process - more information on shipping times can be found on our shipping information page. Once dispatched, delays in shipping can happen for a number of reasons, all of which are completely beyond our control. Please remember that the times quoted DO NOT include possible delays like weather conditions and clearance through a local customs authority office.
Please do not hesitate to contact me if you are concerned about the whereabouts of an order.
Is My Personal Information Secure? ▼
Yes, we respect your right to privacy. Your personal information is collected and stored for shipping and accounts purposes only. All information collected by OzArmour is for our use and will not be supplied to third parties - unless required by law to do so.
We DO NOT ask for, collect or store sensitive data like Credit Card information on this site. This website is run on secure Australian based servers and the database information is encrypted and backed up 3 times daily by our hosting company.
Do You Price Match?▼
We do price match on items we stock. For more details on price matching, pleas read our Price Matching Policy information.
Do You Accept Direct Deposit Or Offline Payment? ▼
We do accept bank deposit and Australia Post Money Orders as forms of payment other than PayPal.
Can I Fax You My Credit Card Details for Payment? ▼
No, we cannot accept this form of payment and you should never fax your full credit card information to anyone for security reasons.
Are There Any RC Tank Clubs In My Area? ▼
Try the Club Locator to see if there are any clubs active in your area.
How To Shop With OzArmour ▼
If you are new to shopping online, or you are simply having trouble ordering from OzArmour, then have a quick read of our step by step walk through.
Step 1: Choosing Your Items
Once you have had a look around the shop and have decided to buy something all you need to do is click on the green 'Add To Cart' button on the right-hand side of the product.
Step 2: Viewing Your Shopping Cart
Once you have chosen the item/s you wish to buy, you can then view your shopping cart by clicking on the little cart icon at the top right of the page (see picture). Next the cart icon is the number of items currently in your cart, followed by the total dollar amount of your cart (excluding shipping).
You can also click on the 'VIEW CART' link in the menu bar.
Step 3: Find Out How Much Shipping Will Cost.
Before proceeding to the checkout, you can get a shipping price for your order by clicking on the 'CALCULATE' link just below the order subtotal.
Enter you Country, State, and postcode (postcode applies to Australian addresses only) in the box and then click on the green 'GET RATES' button to find out the shipping cost. Choose your shipping option in the box that follows and then click on 'Proceed To Checkout'.
Now that we know the total amount of our order, it is time to register an account or login and finalise payment for your order.
Step 4: Entering Details and Paying for your order.
Completing the checkout process requires you to have a registered account or to register an account with OzArmour. Firstly you will be asked to enter billing and shipping address. Once you have entered this information you will then be asked to confirm your shipping option. Once this is completed, you will need to select your payment option. OzArmour offers 2 payment options - PyPal and Direct Debit. PayPal is recommended by OzArmour as it is a way to feel safe and secure while purchasing online. You only need a credit card to use PayPal and do not need to have a PayPal account.
Once you have clicked on the 'Place Order' button you will be taken to PayPal's secure payment page. We do not ask for or store your credit card information, as this is all handled by PayPal.
If you have any further questions regarding checkout and payment - you can contact me using the
'Contact Us' page in the shop.
Thanks for visiting OzArmour - we appreciate your support.